Refund policy

Bombay Attire Exchange & Returns Policy

At Bombay Attire, customer satisfaction is important to us. To ensure a smooth shopping experience, we have created a simple and transparent Exchange & Returns Policy.

No Return Policy

Bombay Attire does not accept returns once an order has been delivered.

We only provide size exchanges for eligible products, subject to the terms and conditions mentioned below.

Refunds are issued only if you receive a damaged or incorrect product, subject to successful verification and quality inspection.

We do not offer returns or refunds for:

  • Change of mind
  • Incorrect size selection
  • Fit issues
  • Color preference
  • Style preference
  • Personal preference

Exchange Eligibility & Conditions

Exchange Window

  • Size exchange requests must be raised within 3 days of delivery.
  • Requests received after 3 days will not be accepted.

Type of Exchange

  • We allow size exchanges only.
  • Product, color, design, or style exchanges are not permitted.

Product Availability

  • Exchanges are subject to stock availability.
  • If the requested size is unavailable, the exchange request may be declined.

Product Condition

To be eligible for an exchange, the product must be:

  • Unused and unworn
  • Unwashed
  • Free from stains, perfume, odors, or damage
  • Returned with all original tags and packaging intact

Products that appear worn, washed, altered, damaged, or used will not qualify for exchange.

Non-Exchangeable Products

Products purchased under selected promotional offers or marked as Final Sale or Non-Exchangeable are not eligible for exchange.

Examples include promotional collections such as Buy 2 Get 1 Free.

How to Request an Exchange?

You can request an exchange by visiting the Raise an Exchange Request page on our website.

Alternatively, contact us on WhatsApp:

📱 +91 92747 30411

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM

Please keep your Order ID ready while contacting our support team.

Exchange Process

1. Request Approval

Our team will review your exchange request.

If your request meets our exchange conditions, it will be approved.

2. Reverse Pickup

Once approved, a reverse pickup will be arranged.

Pickup generally takes 2–3 working days, depending on courier service availability.

3. Product Inspection

After receiving the returned product at our warehouse, our Quality Team will inspect the item.

The exchange will proceed only after successful inspection.

4. Replacement Dispatch

Your replacement product will be shipped after:

  • The returned product reaches our warehouse.
  • It passes our quality inspection.
  • The requested replacement size is available.

The complete exchange process may take approximately 7–15 working days.

Exchange Charges

A ₹200 exchange fee per product will be applicable for reverse pickup and shipping of the replacement item.

This amount must be paid online.

Cash on Delivery (COD) is not available for exchange charges.

Refund Policy (Damaged or Incorrect Products Only)

Bombay Attire does not provide refunds for:

  • Size issues
  • Fit concerns
  • Personal preference
  • Color preference
  • Change of mind

Refunds are only applicable if:

  • You receive a damaged product, or
  • You receive an incorrect product.

All refund requests are subject to successful quality inspection.

Once approved, the refund will be processed within 7–8 working days after the returned product reaches our warehouse.

The time taken for the refund to reflect in your account depends on your bank or payment provider.

Incorrect or Damaged Product

If you receive a damaged or incorrect product, please notify us within 24 hours of delivery via WhatsApp.

WhatsApp: +91 92747 30411

Please provide:

  • Order ID
  • Clear product photographs
  • A complete 360° parcel opening video showing:
    • The unopened parcel
    • Shipping label
    • Entire unboxing process
    • Product received

Claims submitted without a complete parcel opening video will not be accepted.

The product must remain unused and unwashed until the claim is verified.

Reverse Pickup Availability

Reverse pickup services may not be available for all PIN codes.

If reverse pickup is unavailable in your location, you will need to self-ship the product to the address mentioned on our Contact Us page.

We recommend using a reliable courier service with tracking.

Partial Cash on Delivery (COD)

If you choose Partial Cash on Delivery, the advance payment (for example, ₹99) paid while placing the order is non-refundable under all circumstances.

This includes:

  • Order cancellation
  • Delivery refusal
  • Failed delivery attempts
  • Customer unavailable
  • Incorrect address
  • Order rejection at delivery

This policy helps us reduce fake orders and unnecessary shipping costs.

Order Cancellation

Orders can be cancelled only before they are processed.

Once an order has been processed, packed, or dispatched, cancellation requests cannot be accepted.

Any advance payment made under Partial COD remains non-refundable.

Customer Support

For exchange requests, assistance, or general queries, contact us:

📧 Email: info.bombayattire@gmail.com

📱 WhatsApp: +91 92747 30411

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM